Exceptional customer service is hard to come by these days. And i believe it’s a global phenomenon, perhaps with the exception of the Japanese. That’s why it’s so refreshing to stumble upon customer service with personality — the kind that makes you smile and lets you experience that you are dealing with another human being, not a robot.
Here’s an excerpt from an actual email one receives when you buy CDs from CD Baby that i absolutely love:
Thanks for your order with CD Baby!
Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.
A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing.
Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the finest gold-lined box that money can buy.
We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved ‘Bon Voyage!’ to your package, on its way to you, in
our private CD Baby jet on this day, Wednesday, August 7th.
I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall as ‘Customer of the Year’. We’re all exhausted but can’t wait for you to come back to CDBABY.COM!!
Can we emulate this? i hope so! If you have similar pleasant experiences, please feel free to share.
