Exceptional customer service is hard to come by these days. And i believe it’s a global phenomenon, perhaps with the exception of the Japanese. That’s why it’s so refreshing to stumble upon customer service with personality — the kind that makes you smile and lets you experience that you are dealing with another human [...]
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John Lennon’s song from which the above words are taken from is one i sing to myself every end of the year. “And so this is Christmas, and what have you done, another year over, a new one just begun.” The “and what have you done” part makes me think about all i have [...] Here are some statistics from independent sources, completely unrelated to one another, that support the view that business coaching is growing around the world: Annual spending on executive coaching in the United States is estimated at $1 billion.” – Harvard Business Review, November 2004. Use of coaching is widespread in UK organisations, with almost [...] True story: I was coaching a team of managers at an organization that had about 4,000 staff. It was our last meeting at the end of our six-month engagement. There were 9 managers and their director in the room. I requested that each manager took turns to acknowledge one manager at a time for [...] Did you know you could create pictures with sand? Watch this and believe! Share and Enjoy: swfobject.embedSWF(“http://www.youtube.com/v/vOhf3OvRXKg&rel=0&fs=1&showsearch=0&showinfo=0″, “vvq-1-youtube-1″, “425″, “344″, “10″, vvqexpressinstall, vvqflashvars, vvqparams, vvqattributes); |
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